Frequently Asked Questions
Please reach us at tscoachingltd@gmail.com if you cannot find an answer to your question.
Visit www.ts.hivelink.co.uk to get started.
Watch the how to video here! https://youtube.com/shorts/hOKVkOuqBDY
Unfortunately, we are unable to offer refunds for bookings that are not fulfilled. We staff our clubs based on the bookings we have received and therefore costs cannot be recouped for unfulfilled bookings. We do however offer a flexible booking system where bookings can be made up to the day before the club.
Exceptions may be made in circumstances of illness or injury through credit note only.
We accept the use of childcare vouchers for our Holiday Camp and Breakfast Clubs. Every childcare voucher provider uses its own unique codes. Please see the list below.
Holiday Activities - Heather Ridge Infant School
- Tax Free Childcare Gov Code - 2776218
- FairCare - TISL0623
- Edenred - P21355695
- Computer Share - 26933554
- My Family Care - Together In Sport
- Gemelli - TO6644
- Care-4 - 45761463
- Reward Gateway - 59928458999
- Sodexo/Pluxee - 918549
Breakfast Club - Talavera Infant School
- Tax Free Childcare Gov Code - 2734560
The codes can be obtained at the payment section when making your booking with us. (Clicking 'childcare vouchers' as your chosen payment type) After completing your booking with us, you will need to access your chosen childcare voucher provider and release payment to us exactly as it appears on your TS booking account. Your TS booking account will show an outstanding balance until these are cleared by our central team.
Our staff are highly qualified and experienced in their respective sports and recreation activities. They hold relevant certifications and have undergone extensive training.
Holiday Camp
Your child should come dressed in comfortable clothing and footwear and bring extra clothing with them such as a raincoat, jumper or sun hat, depending on the season.
As they will be taking part in both indoor and outdoor activities, it’s best for your child to wear something that you don’t mind getting a bit messy.
Football Camp
Please make sure your child arrives prepared for a fun and active day at our Football Holiday Club. They should bring suitable sports clothing, football boots or trainers, a water bottle, and a packed lunch/snacks if required. For safety, shin pads are strongly recommended, and goalkeepers should bring their own GK gloves. If your child does not bring shin pads or, where applicable, GK gloves, they will be taking part at their own risk, and our coaches cannot be held responsible for injuries resulting from not wearing the appropriate protective equipment. Please also consider bringing a waterproof jacket and spare clothing in case of wet weather.
Your child will need to bring a refillable bottle of water, a packed lunch and a snack for the mid-morning break. Our clubs are nut-free zones so please make sure that the food your child brings does not contain nuts.
