Frequently Asked Questions

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Unfortunately, we are unable to offer refunds for bookings that are not fulfilled. We staff our clubs based on the bookings we have received and therefore costs cannot be recouped for unfulfilled bookings. We do however offer a flexible booking system where bookings can be made up to the day before the club. 

Exceptions may be made in circumstances of illness or injury through credit note only.

We accept the use of childcare vouchers for our Holiday Camp and Breakfast Clubs. These codes can be obtained at the payment section when making your booking with us. (Clicking 'childcare vouchers' as your chosen payment type) After completing your booking with us, you will need to access your chosen childcare voucher provider and release payment to us. Your TS booking account will show an outstanding balance until these are cleared by our central team.

Our staff are highly qualified and experienced in their respective sports and recreation activities. They hold relevant certifications and have undergone extensive training.

Your child should come dressed in comfortable clothing and footwear and bring extra clothing with them such as a raincoat, jumper or sun hat, depending on the season.

As they will be taking part in both indoor and outdoor activities, it’s best for your child to wear something that you don’t mind getting a bit messy.

Your child will need to bring a refillable bottle of water, a packed lunch and a snack for the mid-morning break. Our clubs are nut-free zones so please make sure that the food your child brings does not contain nuts.